Support center
We're here to help.
Whether you have a question about your account, need help connecting a social platform, or want to understand a feature — reach out.
Email SupportCommon questions
How do I connect my Facebook Page?
Go to the Accounts page inside SocialNetics and click "Add Social Account". Select Facebook and follow the OAuth authorization flow. You'll select which Pages to connect during that flow.
Why isn't my post publishing?
The most common cause is an expired or revoked account token. Go to the Accounts page and look for any reconnect warnings. Reconnecting the account will refresh your access token and restore publishing.
How do I cancel my subscription?
Go to the Billing page inside your account and select the cancellation option. Your plan access continues until the end of your paid period.
Is there a full Help Center?
Yes. Visit the Help Center for detailed answers to questions about posting, connecting accounts, scheduling, billing, and more.