Account & Data Deletion

1. How to Request Deletion

To request deletion of your account and associated data, email us at:

info@socialnetics.com

Please include the following in your email:

• The email address associated with your SocialNetics account
• A clear statement that you are requesting account and data deletion

We will acknowledge your request and process it within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing the request.

2. What Happens After Deletion

After your deletion request is confirmed and processed:

• Your account will be deactivated and login access removed
• Your personal information (name, email, profile data) will be deleted from our active systems
• Your post records, scheduled content, and drafts will be deleted
• Connected social account tokens stored by SocialNetics will be revoked and deleted
• Media files you uploaded to SocialNetics will be removed from our storage
• Your rewards credits and streak records will be deleted

3. Data That May Be Retained

Certain data may be retained after deletion where required or permitted by law, including for the following purposes:

• Legal compliance — records required to comply with applicable laws or regulations
• Billing records — transaction and payment records required for accounting, tax, and financial compliance purposes
• Fraud prevention and security — logs used for security auditing or fraud investigation
• Dispute resolution — data needed to resolve outstanding disputes or enforce our agreements

Retained data will be held only as long as necessary for the applicable purpose and will not be used for any other purpose.

4. Third-Party Platform Data

SocialNetics connects to third-party social platforms via OAuth. Deleting your SocialNetics account will revoke SocialNetics's access to those platforms, but it will not delete data those platforms hold independently.

Content already published to your social accounts through SocialNetics remains on those platforms according to their own data practices. To manage or delete that content, you must do so directly through each platform.

5. Disconnecting SocialNetics from Facebook and Meta

You can revoke SocialNetics's access to your Facebook account and Pages directly through Facebook at any time — without deleting your SocialNetics account.

To do this, go to your Facebook account settings and navigate to "Apps and Websites" or "Business Integrations". Find SocialNetics and remove its access. This will immediately revoke all access tokens and prevent SocialNetics from publishing to your Pages.

Revoking access through Facebook does not delete data already stored in SocialNetics. To request deletion of that data, submit a deletion request as described above.

6. Further Information

For more information about how we handle your data, see our Privacy Policy. To get in touch, visit our Contact page.